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Frequently Asked Questions
1.About CD Keys

What is a CD Keys?

A CD key is the serial number or product code which is a combination of letters and numbers that activates a product, normally found on a sticker inside the game's case or printed on the game's quick reference card. CD keys you purchase are used to register and activate that specific game. Depending on the product, we provide this in the form of a scan of the code or the actual code in text format.

How quickly will I receive the keys?

Our unique key delivery system allows for instant and automatic allocation of keys. Once the customer makes payment and passes any fraud checks the key will be made available on their CDKeysales.com account and sent to their email account. This enables our customers to experience fast and efficient self-service any time of the day.

Why didn't I receive my CD key instantly?

To protect against fraud, we will occasionally hold orders. If this happens you will receive the emails from us or phone call, just need you to answer several questions. Your order will manually be checked by one of our customer service agents and will usually cleared within approximately one hour. If we require any further information, we will contact you via email again.

2.Payments

What payment methods do you support?

We support a wide range of payment methods, so you can select the option that works best for you. You can choose from Paypal,Credit Card, mint and bitcoins.Other payment methods are being accessed.

Which currencies do you accept?

We accept a wide range of currencies. You can select the currency you’d like to view prices in by selecting the drop-down menu at the right corner of each page on our website.

Are my personal details and credit card details safe?

Yes, we only use secure payment platforms. If you are paying with a credit or debit card, you have the option to pay securely through PayPal.

Can I pay directly with my credit card?

Yes, when you use the guest checkout option on PayPal you will be able to pay directly with your credit/debit card without setting up a PayPal account.

When and how will I receive my CD Keys after payment?

Usually your CD Keys will be sent in 10 minutes by our system after you pay.You can log in CDKeysales and view your keys in the . Also You will get an email with the link where you can view your keys.

What should I do if I didn't receive my CD Keys?

First of all, please check the status of your order and make sure it’s paid. Then please contact our Live Chat. Our customer service will help you to receive your keys.

Can I ask for a refund?

Yes you can. Please read our Refund Policy for more details.

3. Products

How can I activate my CD Key for a game?

For steam, Uplay and Origin games, you can activate them on the platform easily. For XBOX games you can activate them on the page of XBOX.com or on your XBOX ONE/360. For some other games you can activate them on the site. For some special products, you can find the activation methods in the product description.

What should I do if the key is invalid or used?

First of all please check if you typed wrong keys. If not, please take a screenshot of the problem and send it to our customer services. Our customer service will help you solve the problem.

What should I do if I can't activate my windows or office?

For windows, please make sure you downloaded and installed the correct edition before you try to activate it. Take a screenshot of the wrong message from your windows or office. Our customer service will help you.

4.Other Questions

Why are your products so cheap?

Our management team has over fifteen years of combined experience within the industry with an extensive network of suppliers and contacts from which to source products. We buy from all corners of the globe to ensure the cheapest possible prices and as we only sell products in a digital format we're able to make significant savings on postage and related expenses - we then pass these reductions on to you, which ensures our pricing is competitive.

Do you sell physical boxed games?

We're all about getting you games instantly and at low prices, so we only sell the digital version of products.

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